TW88 takes the privacy of every member seriously. This policy clearly explains how we collect, use, store, and protect your personal data — in plain, straightforward language.
Six core principles that underpin how TW88 handles the personal data of all members in Malaysia.
All communications between your device and the TW88 platform are encrypted using 256-bit SSL — the same standard used by Malaysia's leading banks, including Maybank and CIMB. Your data is never transmitted without protection.
TW88 does not sell, rent, or share your personal data with third parties for marketing or any other purpose without your prior consent. Your data belongs to you.
TW88 only collects data that is necessary to deliver our services — nothing more. We do not collect data that is irrelevant to the platform's operations, and every piece of data collected has a clear and legitimate purpose.
TW88 member personal data is stored on servers protected by layered access controls, intrusion detection systems, and regular backups. Security audits are conducted periodically by independent parties.
You have the right to access, correct, or request deletion of your personal data from TW88's systems at any time. Requests will be processed within 30 business days of receipt.
You can opt out of TW88 marketing communications at any time via the unsubscribe link in any email or through your account settings. Your preference will take effect within 48 hours.
TW88 fully respects every member's right to privacy — these are rights you hold and may exercise at any time.
Request a copy of all personal data held by TW88 about you.
Correct any inaccurate or outdated information in your TW88 records.
Request the deletion of your personal data from TW88's systems.
Restrict how TW88 processes your data under certain circumstances.
Receive your data in a structured format for portability.
Object to the processing of your data for direct marketing purposes.
To exercise any of the rights above, please contact us at support@tw88-bangla.com — requests are processed within 30 business days.
By using TW88, you agree to this Privacy Policy.
Effective Date: 1 January 2026. This Privacy Policy supersedes all previous versions. Any enquiries may be directed to the TW88 customer support team via live chat or email at support@tw88-bangla.com. We encourage you to read this policy in full to understand your rights.
TW88 is committed to protecting the privacy and security of all members' personal data on our platform. This Privacy Policy explains in detail how TW88 collects, uses, stores, protects, and in certain circumstances, shares your personal information when you use the TW88 platform — including the website, mobile app, and all related services.
This policy is drawn up in accordance with sound data protection principles and complies with relevant data protection legislation. TW88 acts as the data controller for personal information we collect and process from our members in Malaysia.
This Privacy Policy applies to all TW88 members in Malaysia regardless of how you access the platform — whether via desktop browser, Android or iOS smartphone, or any other device. If you disagree with any aspect of this policy, please discontinue use of the TW88 platform and contact us for assistance.
TW88 collects various categories of personal data depending on how you interact with our platform. Below is an overview of the data we may collect:
| Data Category | Sample Information | Requirements |
|---|---|---|
| Identity Data | Full name, date of birth, identity card number, document images | Mandatory |
| Contact Data | Malaysian phone number, email address, residential address | Mandatory |
| Financial Data | Bank account details, e-wallet numbers (TNG, GrabPay, DuitNow) | Mandatory |
| Technical Data | IP address, browser type, operating system, cookie data | Automatic |
| Usage Data | Game history, betting records, deposit & withdrawal transactions | Automatic |
| Communication Data | Live chat logs, support emails, feedback you have submitted | Where applicable |
| Marketing Data | Communication preferences, responses to TW88 promotions | Optional |
TW88 collects personal data through a number of channels, depending on how you interact with the platform:
When you use the TW88 platform, our systems automatically collect certain technical information for security, performance, and user experience purposes. This includes your IP address, browser type and version, device operating system, pages visited within TW88, the time and duration of each session, and cookie data. All such information is collected in aggregate form and is not used to identify you personally, except in the context of security or fraud investigations.
In certain situations, TW88 may receive information about you from trusted third parties — for example, from identity verification service providers used in our KYC process, or from payment providers as part of standard transaction verification procedures. All information received from third parties is handled to the same data protection standards as information you provide directly.
TW88 uses your personal data only for lawful, relevant, and transparent purposes. The following are the primary purposes for which data is used:
TW88 does not sell or rent your personal data to any third party for marketing or commercial gain. However, in certain circumstances outlined below, TW88 may need to share your information with specific parties:
TW88 works with trusted third-party service providers to support platform operations. These include game providers (such as slots and live casino providers), Malaysia payment service providers (DuitNow, FPX, Touch 'n Go, GrabPay, Boost, ShopeePay), identity verification providers, and technology infrastructure providers. All such providers are bound by strict data confidentiality agreements and may only use your data for the purposes specified.
TW88 may be required to disclose your personal information to government authorities, law enforcement bodies, or courts if ordered to do so by applicable law or a court order. In all such cases, TW88 will ensure that any disclosure is limited to the minimum necessary and will notify you where permitted by law.
If TW88 is involved in a merger, acquisition, or asset transfer involving this platform, member personal data may form part of the transferred assets. In such circumstances, you will be notified in advance and the transferee must comply with this Privacy Policy or one that provides equivalent protection.
TW88 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:
At the organisational level, TW88 enforces strict internal security policies. All personnel with access to member data are required to sign confidentiality agreements and undergo data protection training. Access to data is restricted on a need-to-know basis — staff may only access the data necessary to carry out their specific responsibilities.
TW88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law, whichever is longer.
Once the relevant retention period has elapsed, your personal data will be securely deleted or anonymised in accordance with TW88's procedures, which comply with industry best practices.
TW88 uses cookies and similar tracking technologies to enhance your experience on the platform, understand how the platform is used, and deliver relevant content. The following are the types of cookies we use:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Session Cookies | Maintaining your login status and session security while using TW88 | No — required for core functionality |
| Security Cookies | Detecting suspicious activity and protecting your account against fraud | No — required for security |
| Preference Cookies | Remembering your language preferences, theme, and personal settings on TW88 | Yes — via browser settings |
| Performance Cookies | Helping us understand how the TW88 platform is used for improvement purposes | Yes — via cookie settings |
You can manage your cookie preferences through your web browser settings. Please note, however, that disabling essential cookies may affect the functionality and security of the TW88 platform. For more information on managing cookies, refer to the help documentation of your web browser.
The TW88 platform is intended for adults aged 21 and above only. TW88 does not knowingly collect, store, or process any personal data from individuals under the age of 21.
If we discover that we have inadvertently collected personal data from individuals who do not meet the minimum age requirement, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe their child or dependent has provided personal information to TW88 without authorisation should contact us promptly at support@tw88-bangla.com so that appropriate action can be taken.
To deliver TW88's platform services to members in Malaysia, your personal data may be processed or stored on servers located outside Malaysia. In such cases, TW88 ensures that any cross-border data transfer is carried out with adequate safeguards equivalent to the standards required under Malaysian data protection law.
The measures TW88 takes to protect your data in cross-border transfers include the use of recognised standard contractual clauses, comprehensive data transfer agreements with all international service providers, and regular assessments to ensure adequate levels of protection are maintained across all data processing locations.
TW88 fully respects your privacy rights and provides a straightforward process for you to exercise them. To submit any privacy-related request, you may:
Upon receiving your request, TW88 will first verify your identity before processing any personal data-related request. This is an important security measure to ensure we do not disclose or alter your data based on requests from unauthorised parties. Once your identity is confirmed, TW88 will process your request within 30 business days. If a request requires more time due to its complexity, we will notify you within that initial 30-day period.
TW88 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our data practices, evolving legal requirements, or improvements to how we operate. Any material amendments will be communicated to all TW88 members via in-platform notifications, email to the registered address on file, or both.
Notice of material changes will be provided at least 14 days before the amendments take effect, giving you sufficient time to review and understand the proposed changes. If you do not agree with the proposed amendments, you have the right to close your account before the effective date. Your continued use of the TW88 platform after the amendments take effect will be considered your acceptance of the revised policy.
We encourage you to revisit this Privacy Policy page periodically — especially before submitting any new personal information to TW88 — to stay informed of the latest way we handle your personal data.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how TW88 handles your personal data, we encourage you to contact us directly in the first instance so we can resolve your issue promptly:
TW88's privacy team will endeavour to respond to all privacy-related enquiries within 5 business days. For complaints or more complex issues, we are committed to providing a progress update within 14 business days. TW88 takes every privacy concern raised by our members seriously, and we pledge to handle each matter with transparency and professionalism.
We understand that a Privacy Policy document can feel technical and lengthy. But in truth, it is something every TW88 member should take the time to understand. When you register and play on our platform, you are entrusting us with sensitive personal information — your name, phone number, financial details, and transaction records. That trust is a responsibility TW88 takes very seriously. This Privacy Policy is our commitment to you on how we respect and safeguard that trust.
One of the most frequently asked questions from TW88 members concerns the security of their payment information. Many are understandably concerned about the safety of their Touch 'n Go or DuitNow account details when making a deposit. The answer is straightforward — TW88 never directly stores your digital wallet login credentials. When you make a deposit via Touch 'n Go, GrabPay, DuitNow, or FPX, you are interacting with that provider's own secure interface — not TW88's servers directly. TW88 only receives confirmation that the payment was successful, not your actual account details. This is the most secure way to process online financial transactions.
The identity verification (KYC) process at TW88 is also a common source of questions. Why does TW88 require a copy of your identity card or passport? The answer is to fulfil anti-money laundering (AML) compliance requirements, which are a global standard across the financial services and online entertainment industry. KYC is more than a bureaucratic formality — it is a protective mechanism that safeguards you and the broader TW88 player community from financial crime. The KYC data you submit to TW88 is stored with full encryption and is only accessible to authorised personnel for verification purposes.
In practical terms, what this means for you as a TW88 member is simple — you can enjoy your favourite slots, place bets on Malaysia Super League or EPL matches, or try your luck at the Live Casino, knowing your data is fully protected. TW88 will never contact you asking for your password or PIN. TW88 will not share your information with third-party marketing agents. And if you want to know exactly what data we hold on you, just get in touch and we will provide it within the specified timeframe.
Privacy is not something TW88 takes lightly. In this digital age where data is an incredibly valuable asset, TW88 chooses to stand on the side of our members — not advertisers or data brokers. Every MYR you deposit into TW88 and every minute you spend on our platform is built on the trust that we will respect your privacy. We will never betray that trust.
Quick answers to the most frequently asked questions about privacy and data protection at TW88.
Register for free at TW88 today and enjoy a safe, fair online entertainment experience that fully respects your privacy. Over 400,000 members in Malaysia already trust us.
TW88 is strictly for users aged 21 and above. Please play within your means. If you or someone you know needs help with gambling, contact Talian Kasih. 15999 or visit the page Responsible Gambling us for more information.